Call 01568 799004

Welcome to Raptor 4x4, the home of quality off road accessories in the UK.

Customer Service

Shipping & Delivery
We use established, reliable couriers to ensure that your item is delivered in perfect condition and within the estimated timeframe. Our couriers include Parcelforce, APC, UK Mail, DPD and of course Royal Mail. Some items are manufactured to order so please allow upto 10 days for delivery across all items
Returns & Replacements
Unwanted/unsuitable Goods: If you wish to return your item within 14 calendar days after the day of receipt you should follow these procedures:-

Contact us as soon as possible quoting your name and order number. A fully completed returns form should be included with the item (the form is located at the bottom of your original invoice; a duplicate can be emailed by request). Without your full details and reasons for return we may not be able to properly fulfil our obligations to facilitate your return in a prompt manner which may cause a delay in resolving your issue.

Goods must be returned in an acceptable condition, any refund could be reduced to reflect any diminished value. Please ensure all goods are suitably wrapped / packaged to facilitate safe handling, preferably with their original packaging. When retuning goods we recommend you obtain proof of postage and or tracking details. We are unable to accept responsibility for lost or damaged items.

If fuel or oil has been added to a product this must be fully drained prior to being returned, if any advice is required regarding this process please contact us.

We are unable to refund any return postage costs. Refunds are made promptly via the original payment method and only reflect a standard outbound delivery charge even if an expedited/express delivery option was originally chosen.

Damaged in Transit (DIT): We use established specialist couriers to ensure that your goods reach you in perfect condition. If you are unable to check your item fully upon delivery, please note on the signature area where you sign that the item is "DAMAGED". It is important to note that when you sign for an item being delivered you are not only signing for its delivery but acknowledging that the item is in good condition. You must contact us within 24 hours of delivery to report transit damage.

Missing Parts: Should your product(s) be found to be missing any parts we must be advised as soon as reasonably possible or practical after delivery. Customer Services will arrange for these to be replaced from our service department.

Faulty Goods: Should your product appear to be faulty please contact us as soon as possible or practical after delivery quoting your order number. Customer Services in conjunction with our technical service department will work closely with you for a swift resolution to your issue. If you need to return the item and the product is confirmed as faulty. We will refund your reasonable and or specified (by First Discount) return costs. These will not exceed the original delivery cost or specified charge whichever is the lesser. Within 14 days of receipt, faulty products will be repaired, replaced or refunded in full. After the period above genuinely faulty items within a reasonable period and or subject to a manufacturer’s warranty can be considered for repair or replacement. Shipping is the responsibility of the buyer.

*We must point out that a repair or replacement is not applicable if the item has been:
*Accidentally damaged.
*Misused or not-maintained correctly.
*Repaired or had an attempted repair other than by our own service department.
*The item has been used commercially, (all our products are for DIY home use only)
*Advised as faulty at the time of purchase or accepted as faulty.
*Subject to fair wear and tear.
*Rendered as such that the repair or replacement is impossible or disproportionate (too costly) when compared to other remedies.
Ordering
Select items are made to order and can take up to 10 working days. Please contact us if you require the item sooner and we will endeavour to get this item shipped as soon as possible.
Orders and payments cleared before 2pm will be shipped the same day*. (*working days:- Monday - Friday plus postcode dependent). 
If nobody is available to receive your goods or if an incorrect postcode or address is given any additional charges made after an attempted delivery are the responsibility of buyer.
The quoted shipping/postage on the listing whether "free", (included within purchase price), or not, are for Mainland UK only, offshore & Highland deliveries can be higher and incur a shipping supplement.
If you require international or non mainland UK shipping please contact customer services as special conditions may apply.
Payment, Pricing & Promotions
Our preffered method of payment is paypal, however if you wish you pay by credit/debit card please select this option at checkout. Alternatively if you would like to speak to one of our Raptor 4x4 Team members about your order please call our offices on 01568 799004.
Unfortunately we are unable to accept payment via Cheque.
Viewing Orders/Updating Account Information
To create an account please follow the instructions on the Account page. This can be found under the shopping cart icon on our homepage.
Here you are able to view your orders, manage your account details and stay up to date with our newsletter and blog! 
Don't forget to submit your product reviews one you have received your Raptor 4x4 Parts!